FotoDrop Refunds and Withdrawal Policy — EU

Website: fotodrop.eu
Prepared: 16 October 2026
Version: english-launch-2026-10-16-v7-withdrawal-review-source-prepared

This Policy forms part of the FotoDrop Terms of Service. It applies to Mini, Full, eligible add-ons, Event Kit Base and Event Kit XL purchased on this website. These are one-time cloud-service purchases, not subscriptions, event tickets or physical goods.

Product provider and guarantee provider: Martin Žídek, trading as FotoDrop, IČO 73767018, Počernická 514/54, 108 00 Praha 10 – Malešice, Czech Republic.
Contact: [email protected].
Eligible payment transactions are presented as “Sold through Link” under Stripe Managed Payments. You may also use Link transaction support.

1. Three different grounds for a refund

The voluntary guarantee supplements legal rights. It does not replace them, shorten complaint or limitation periods, or make statutory remedies discretionary.

2. Consumer withdrawal and immediate service

If you are a consumer, you have 14 days after conclusion of the service contract to withdraw without giving a reason. The day of conclusion is not counted as day one. Any rule extending the last day or granting a longer period remains applicable. This is a service contract, so the event date and the creation date of an earlier Free album do not replace the paid contract date.

You can withdraw from the Free album contract within the same period and in the same ways. Nothing is refunded; we close the album after giving you the chance to download its photos and videos.

At checkout you may expressly request that the FotoDrop cloud service begin immediately. Activation, an upload, a download of an included QR file, or use of a feature does not itself remove a statutory withdrawal right. We do not obtain a separate digital-content loss-of-right waiver for the cloud-service products covered here and do not treat activation as complete performance of the hosting contract.

You can use the withdrawal right throughout the 14-day period. It ends earlier only if we fully provide the service within that period, that is if the whole paid hosting period runs out inside it. After the period ends you can no longer withdraw, even though the hosting continues; your rights if the service is faulty are not affected.

Proportionate payment for the service already provided. If you withdraw after expressly requesting that the service start during the withdrawal period, you pay a proportionate amount for the service provided until you told us you were withdrawing. We refund:

refund = price × (1 − elapsed days ÷ total hosting days)

• Price is the total price of the contract (the whole order), not a split by item.
• Elapsed days run from activation of the purchase (when we applied the paid service to the album after the payment succeeded) until we receive your withdrawal notice, counted in 24-hour periods: every started 24 hours from activation counts as one day.
• Total hosting days are the days of hosting the contract covers: from activation until the end of the album's paid hosting. If the album's hosting clock has not started yet because it starts with the first upload, total hosting days are the elapsed days plus the hosting days of the purchased plan or extension.
• An extension bought on its own starts only when the previously paid hosting ends. Elapsed days therefore count from that moment, and total hosting days are the extension's days. If you withdraw before the extension starts, we refund the whole price.
• An order that combines an extension with something that starts at once, such as a capacity add-on, follows the general rule above.
• We round the amount for the service provided down to the smallest currency unit, in your favour.
• Examples with catalogue prices on this site (Full: 19.00 for 90 hosting days; +30 days extension: 3.99):
  • Full with uploads already running, withdrawn in the ninth 24-hour period: 19.00 × (1 − 9 ÷ 90) = 17.10 refunded.
  • Full before the first upload, withdrawn in the ninth 24-hour period: 19.00 × (1 − 9 ÷ 99) = 17.28 refunded (the 1.7272… for the service provided rounds down to 1.72).
  • A +30 days extension for 3.99 bought with 20 days of paid hosting left and withdrawn five days later: the extension has not started, so the whole 3.99 is refunded.

If you did not request an early start, nothing is deducted. A withdrawal notice is effective when sent; the calculation uses the time we receive it.

Where the applicable Link terms give you a more favourable cooling-off period, including a period beginning when access or delivery is received, that protection is not shortened by our contract-date wording. A mandatory longer period or later deadline always prevails. If required withdrawal information was not correctly provided, an extended statutory period may apply; in the EU this can extend by up to 12 months beyond the initial withdrawal period.

To meet the deadline, send an unequivocal withdrawal statement before it expires. You do not need to provide a reason, obtain approval first, or stop using your legal rights because a refund has not yet been authorised by a provider.

3. The 14-day unused-benefit refund guarantee

For personal and business purchases, we refund the full amount paid for a purchase when you send your request within 14 days after the contract was concluded and the purchased paid benefits have not been used. There is no processing or administration deduction. Free activity before or after the purchase does not, by itself, disqualify you.

We assess the particular purchase against the entitlement that existed immediately before it. An upgrade is not assessed as though all earlier activity used the upgrade. Separately bought add-ons are assessed separately; use of one does not automatically mean another has been used. For a single inseparable bundle, using one of its purchased capabilities counts as use of that bundle.

What counts as use

Because a purchase can benefit the whole album, actual use by its host or other permitted users may count even if the payer did not personally use the feature. This does not give another person the right to receive the payer's refund.

We do not assume use merely because an order exists, a webhook arrived, payment succeeded, an album is non-empty or an entitlement flag is enabled. If reliable evidence does not establish relevant paid-benefit use, we treat the purchase as unused for this guarantee.

If a paid benefit has been used, we still check statutory withdrawal rights, product problems and applicable Link remedies. “Used” is not a blanket no-refund rule.

4. A missing, faulty or misdescribed service

Contact us when a purchase is not delivered, the service is materially different from its description, a feature does not work as agreed, or a payment is duplicated or unauthorised. Please identify the purchase and explain the problem; you do not need to send private photographs, card numbers, sign-in links or encryption keys.

We provide the correction, price reduction, termination, refund, compensation or other remedy that applicable law requires. A fault may justify an immediate refund or termination without first accepting a repair, depending on its seriousness and the applicable law. Reporting a fault is not limited to 14 or 60 days by this Policy.

EU/EEA consumer rights concerning continuous digital-service conformity, termination and retrieval of customer-created content are not reduced by this Policy. The service remedies described in section 8 of the Terms continue to apply.

Link's separate rules may allow refunds in specified circumstances within 60 days of a completed transaction. That is not an unconditional 60-day money-back guarantee. Any more favourable applicable Link policy remains available; our voluntary guarantee cannot reduce it. We do not restrict your rights to report an unauthorised payment, dispute a charge with your payment provider or seek consumer redress. A duplicate reimbursement for the same loss is not due.

5. How to send your request

You may use any of these routes:

• Withdraw from contract here. The online function lets you identify the purchase, provide a confirmation email address and submit using “Confirm withdrawal.” We acknowledge the submitted statement, including its content and submission date and time, by email without undue delay.
• Email [email protected] or send a letter to Martin Žídek at the postal address above.
• Use Link transaction support for a Sold through Link purchase. You do not need a Link account to contact FotoDrop.

Include your name, order reference or other details that identify the purchase, and an email address for the reply. The order email, approximate date, amount and currency can help if you cannot find the order number. State whether you are withdrawing, requesting the unused-benefit guarantee or reporting a problem. You do not have to choose the correct legal category for us to consider your rights.

We may make proportionate checks to protect the payer and identify the transaction. We do not require a new account, a copy of an identity document as a routine step, a reason for statutory withdrawal, or permission from the album host to preserve the payer's withdrawal right. Additional verification does not change the original date your notice was sent.

Model withdrawal form

Use this only when you wish to withdraw. It is optional; an ordinary email with the same clear intention is sufficient.

To: Martin Žídek (FotoDrop), Počernická 514/54, 108 00 Praha 10 – Malešice, Czech Republic; [email protected]
I/We hereby give notice that I/We withdraw from my/our contract for the following service:
Service and order reference: ____________________
Ordered on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Email for confirmation: ____________________
Signature of consumer(s), only if submitted on paper: ____________________
Date: ____________________

Delete “I” or “We” and other wording that does not apply. A postal address or signature is not required for an otherwise sufficient email or online withdrawal notice.

6. Refund amount, timing and method

We reimburse valid statutory withdrawals and requests qualifying for our unused-benefit guarantee without undue delay and no later than 14 days after we receive the request, unless a shorter mandatory period applies. Other refunds follow the time limit required by the applicable remedy; we do not create a longer deadline by referring the matter to Stripe/Link.

For a statutory withdrawal, the refund is the amount calculated in section 2; for the unused-benefit guarantee it is the full amount paid for the purchase. Each refund includes the corresponding tax adjustment. We do not deduct FotoDrop's card-processing fees, an administration fee or a cancellation penalty. Refunds go to the original payment method unless you expressly agree to a different, no-cost method. We do not substitute store credit without your agreement.

Where Stripe/Link converted the checkout price into a buyer-local currency, reimbursement follows the actual transaction and applicable provider currency rules. We do not refund an unrelated current catalogue price. Independent currency-conversion or foreign-transaction fees charged by your bank are outside our control, without limiting any legal right to recover them.

The online request confirmation is evidence of your notice, not of a completed refund. We distinguish requested, pending, completed and failed refunds and follow up on failures. A bank may take additional time to display a processed refund on a statement; this does not give us extra time to initiate and complete our legal reimbursement obligations. Contact us if the refund cannot be located.

7. What happens to the album and its content

Withdrawal or a full refund ends the corresponding paid entitlement. A refund for one item does not automatically cancel independent purchases or give us permission to erase unrelated content. A refund also does not transfer host-management access or ownership of media to the payer.

We explain whether the album can continue under its remaining entitlement, whether new uploads or a paid feature will stop, and how you can retrieve eligible content before access closes. If a simple downgrade would put the album over capacity or make it immediately expired, we handle that transition rather than blindly deleting files or reversing all previous purchases. We may provide a restricted export route instead of keeping guest sharing active.

Where consumer law requires us to make customer-provided or customer-created content available after termination or withdrawal, we do so free of charge, without unnecessary hindrance, within a reasonable time and in a commonly used, machine-readable format, subject to the statutory exceptions and the rights of others. A guest payer cannot obtain private content they were never authorised to access. Contact support promptly; normal expiry and prior lawful deletion still matter, but we do not use cleanup to defeat a pending legal retrieval request.

A refund does not delete media already downloaded, screenshots, forwarded links or copies kept by other recipients. Account erasure and the retention of limited financial evidence are explained in the Privacy Notice.