Your FotoDrop questions answered

Create an album, then share its QR code or link. Guests open it in their browser and add photos to one shared album. You manage the album and save the photos before hosting ends.

No. Guests scan your QR code or open the link and upload in their phone browser. A password-protected or encrypted album also needs the password or the complete link containing the encryption key. You sign in by email to manage the album.

The Free album includes 100 photos and 14 days of hosting from the first upload. No payment card is required. Videos are not included.

Your 14 days start with the first successfully uploaded photo, including a test photo. You can create the album and prepare its QR code in advance. If you want to try uploading before your event, use a separate test album. An album with no uploads expires after 365 days.

Yes. Open your album’s management page to upgrade to Mini (€9) or Full (€19), or to add photos, video, storage or more hosting time. Each purchase is a one-time payment with no subscription. For larger events, Event Kit Base and XL give you a separate event workspace. School plans are not offered on this site.

Photos are optimised before upload to at most 4,000 pixels on the longest edge. The stored photos are suitable for viewing, saving and everyday prints. Keep your original source files separately for large prints, heavy crops or professional archives.

In an encrypted album, photos are encrypted in your browser before upload to the server. The key is included in the QR code and link; the complete link with the key can open the album unless another album setting prevents it. FotoDrop can technically recover the key from stored recovery data. After signing in, the owner of an active album can recover the key in the browser using the email address provided when the album was created, while that data remains available.

The server builds a ZIP from encrypted files; your browser decrypts the photos as it saves them to your device. FotoDrop retains recovery data that can technically be used to recover the key. After signing in, the owner of an active album can recover the key in the browser using the email address provided when the album was created, while that data remains available. For large albums, use Chrome or Edge on a computer; they can stream the ZIP to disk. In other browsers and on iPhone you can download a smaller album in one go; download a large one in batches.

In a shared album, anyone with the link can see photos made available to guests, subject to any password or encryption protection. Only share the link with the people you want to invite. FotoDrop keeps customer albums and photos out of its public search listings and sitemaps.

You can save permitted photos from the gallery. On a phone, follow the browser options to save to Photos or Files. Saving a copy does not extend the album’s hosting period.

A Free album holds up to 100 photos and also has a storage limit. Once either limit is reached, uploads stop. You can still view and download the photos available to you while the album is active. The owner can upgrade to Mini or Full, or buy eligible photo and storage add-ons, from album management. Eligibility and storage limits apply.

The album closes when hosting ends, and its photos become eligible for permanent deletion after a limited recovery period. Save your copy before the deadline shown in album management. Before then, the host can extend hosting from album management. FotoDrop is not a permanent backup service.

Yes. Sign in to manage the album, type its name to confirm and move it to the trash. Guests lose access immediately. You have seven days to restore it; restoring keeps the original expiry date. After that, the album can be permanently deleted.

Keep the album page open and follow its retry instructions. The upload status shows successful files separately from files needing attention. If a photo cannot be decoded, try exporting it as JPEG or PNG. Share the displayed support reference if you need help; never send a private sign-in link or encryption key.

FotoDrop provides a digital QR code and the printable materials included in your album plan. Print them yourself or send them to a print shop; we do not print or ship physical cards.

Each site uses a fixed storage region. You cannot choose another region or automatically move your album between FotoDrop sites. The privacy policy on the site where you created your album explains its storage and processing locations.

Yes, while the album is active. Send the same album link after the event so guests can upload when they have a connection and time to choose their photos. A Free album stays available for 14 days from the first upload, including any test photo, and holds up to 100 photos. Download your copy before that period ends.